DUD Troubleshooting


DUD Planned Features


Below is a list of common DUD troubleshooting questions I receive on a regular basis. Please review these questions before contacting me, to see if your issue is already addressed. Thanks!

DUD Plugin

Q: I have members on my site but my directory is empty and it shows the message “There are no users in the directory at this time.”

A: There are a few reasons this could be happening. 1) Users must have the “Last Name” field filled out on their WordPress profile page in order to appear in the directory. Please verify that you have at least one user with the Last Name filled out. 2) If you have selected to hide certain user roles, you may have accidentally hidden all your users from the directory. Try deselecting those roles to see if users appear in your directory. You may need to modify which users get which roles.

Q: I can only see the member names listed in the directory. None of the meta field values are showing up.

A: You may be using a membership plugin that is incompatible with DUD. One way to verify that your membership plugin is compatible is to open the DUD plugin settings page and look for the “WordPress Meta Key Names” listbox under the “Meta Fields Settings” section. If you see your custom meta field key names listed in this box, DUD is compatible with your setup. If your plugin is compatible with DUD, you should also confirm that the meta fields you wish to show in the directory actually have values stored in them when you open a member’s WordPress user profile.

Q: I put the DUD shortcode on my BuddyPress “Members” page but nothing shows up when I publish the page.

A: The DUD shortcode will not work on the BuddyPress “Members” page. This page is dedicated to the BuddyPress member directory and it will override the DUD shortcode. Simply create a brand new page and place the DUD shortcode there and it should work fine. It will still pull in your BuddyPress fields in the directory listings.

Q: Why are user avatars not showing up properly in my directory?

A: There is a known conflict between DUD and some Lazy Loader plugins, so if you have a lazy loader plugin installed on your site, please try disabling it.

Q: When new users sign up on my site via MemberPress, they are not appearing in the directory.

A: Check to make sure that these users have a Last Name field filled out in their WordPress profile. This is a minimum requirement for the DUD plugin.

Q: Does DUD Create a Profile Page for each user?

A: No. But DUD does offer the ability to link each user to the WordPress author page, the BuddyPress profile page, or the BuddyPress activity page. This option is found in the “Listing Display Settings” section of the DUD settings page.

Q: Can I link each user to a custom profile page I have created?

A: DUD currently does not have the ability to link to profile pages other than the WordPress author page or the BuddyPress profile or activity pages.

Q: How can I style individual lines of data in a directory listing?

A: DUD wraps each line of data in a unique CSS class tag that can be defined in your own custom CSS for styling purposes. You can locate these by opening your browser’s web developer tools and then clicking on the field you wish to style to view the class name.

Q: Where do I find documentation for the DUD plugin?

A: The DUD plugin settings page contains built in documentation. This is in the form of lengthy text descriptions next to each field, as well as detailed instructions on certain settings where needed. Please consult these instructions next to the field you have a question about for possible answers.

Custom Sort Field Add-On

Q: I’ve installed and activated the Custom Sort Field add-on but I do not see any custom sort settings on the DUD plugin settings page.

A: To view the Custom Sort Field Settings, you must first check the “Use Custom Sort Field” box located under the “Main Directory Settings” section. Then a new “Custom Sort Field Settings” section will appear just below this section.

Q: I am trying to achieve a Custom Sort Field configuration matching one of the demos shown on your website. How do I do this?

A: I have included a screenshot of the entire DUD settings page for each demo on the site. This is found in the “Settings” link next to the demo name.

Q: How do I get the alphabet letter links to show up at the top of the directory when I sort the directory by a custom sort field?

A: Right now the Custom Sort Field add-on does not allow you to show the alphabet letter links at the top. Instead, it displays category links corresponding to each category available (e.g. if your field is Department, it might show category links for Sales, Marketing, Human Resources, etc.). A future update will provide the option to show the alphabet links instead of the category links.

Meta Fields Search Add-On

Q: The Meta Fields Search has suddenly stopped working. No matter what search I run, it says: “No users were found matching your search criteria.” 

A: The Meta Fields Search 2.6 was a major release that added many new settings. On some sites, these settings are not always successfully added to the plugin, causing the search error. Try opening the DUD settings page and then simply click “Save.” This will make sure the new settings are stored for the plugin to use and may clear up the problem.